Bachelor’s degree in any discipline
A customer support executive should also be the one establishing metrics for success. There are lots of key performance indicators (KPIs) out there. But as the leader of your team, it will be your job to decide which of them are important to your company’s business and how they will be tracked.
Likewise, there is a responsibility to keep close track of customer records and ensure agents are following up with clients in good time.
What are the qualities of a customer care executive?
Clearly being a customer support executive is not for the faint of heart. A job with such multi-faceted responsibilities requires qualities such as:
A mind for recruiting
Understanding the versatility required as a support executive should help your organization determine what kind of individual is right for the job in your industry.