Indian Oil Jobs

Quality Representatives utilize their knowledge and skills as a professional transcriptionist to contribute to the oversight of the legal transcription quality management program. Their efforts ensure that work submitted by transcriptionists and delivered to clients meet quality standards through transcript review, feedback delivery and transcriptionist support.

• Provide transcriptionist support post-scheduling through job completion.
• Conduct quality assessments of transcriptionists' work product.
• Prepare and deliver feedback for transcriptionist and reporter review.
• Act as level one knowledge resource for transcriptionists regarding and quality standards and requirements.
• Follow established processes and service-level agreements.
• Remain in calibration with the quality team regarding the details and parameters of quality judgment, feedback delivery, and engagement support levels.
• Work within established production levels for various tasks.
• Track and report information as requested.
• Provide special task transcription support as assigned and in accordance with business needs.