Infosys Recruitment 2022
The frontline role is usually the first point of contact for the customer. Frontline staffs are in the trenches, tackling problems, subduing obstacles, and embodying your brand. They’re ubiquitous; they can work on the phone, face-to-face, or via all sorts of digital mediums. So, it is easy to perceive that role of the frontline workers crucial to building the base for the future.
Frontline staff must possess a critical set of soft skills. Because they represent the organization’s value and, more often than not, the only medium customers will have with the corporation.
Hence, they are required to possess to handle any situation that arises from the customer side. The soft skills include composure, common sense, balanced nature, adaptability, empathy, foreknowledge, wit, and emotional intelligence.
Awareness of latest technologies and trends. Logical thinking and problem solving skills along with an ability to collaborate. Ability to assess the current processes, identify improvement areas and suggest the technology solutions. One or two industry domain knowledge.