Pidilite Responsibilities:

The position is of an influencer, executor & observer of Customer (Internal) Service Excellence KPIs. This includes driving Distribution Excellence KPIs, Sales Excellence KPIs & Customer Relationship initiatives on ground.

Project Management Distributor Life Cycle - Right from appointment of right fit of WSS/Distributor through all due diligence as per appointment checklist to ensuring on boarding of new WSS/Distributor in all modules, systems & policies. Also pivotal in WSS/Distributor Exit process through monitoring & reviewing exit SOPs vs ways of working. Sales Excellence - Review exceptions along with Zonal leadership and support creation of action plans across Sales Excellence initiatives.

Key Requirements For the Position

Run performance excellence through driving scorecard & optimal usage for portal/ DMS etc. Work as the single source for feedback & improvement areas for through feedback mechanism. Actively involve in improving experience of engagement activities.

Support Trade Schemes Optimization in terms of devising Communication & Engagement to increase scheme Support the execution of the Dealer Digitization Agenda with internal stakeholders for continuous improvement in terms of regular usage and business generation via platforms such as Pidilite Genie. Adoption; monitoring ROI to optimize scheme Effectiveness; Benchmark against best practices in industry to develop best-in-class strategies in line with budget & policies.